I was not raised to rely on the kindness of strangers but when it comes around it can make your day – for a week. That’s what happened in January when I needed a new blade for my prized wire stripper. Yes, this is a sentimental story about a wire stripper – perhaps the first of its kind.
The central character is the Rennsteig MultiStrip 10. It is the most expensive tool I own and is worth every dime. It saved my hand from a painful repetitive motion injury but after cutting thousands of wires the blade began to dull and I was crushed when I couldn’t find a replacement.
The tool is made in Germany so I contacted Mirko Reffke, Rennsteig’s VP in the US, with low expectations that a small business like mine would catch his attention. I was surprised by his quick reply that he’d try to help but bigger surprises were yet to come.
Two days later there was a knock on my door by a lovely, smiling woman with her three year old son. She introduced
herself as Feven from Rennsteig tools and handed me a box with a brand new wire stripper and two replacement blades. Feven is the Rennsteig’s regional Customer Service Rep and as it turns out, lives about two miles from my house. You would of thought I’d won the lottery because that’s exactly how I felt.
Better yet, their timing was perfect I had just received a shipment of tiny vibration motors and needed to try them out. Three year old “E” is a born GadgetHead and was glad to help. He quickly turned that motor into a tiny brushbot robot and I spent the rest of the day in the glow of so much kindness. But they weren’t done.
After perusing my website, Mirko offered to have Rennsteig underwrite a scholarship for a girl to attend a week of Gadget Girl summer camp here at the Lab. This kindness of strangers has left me smiling for over a month now, and the best part of all is they are no longer strangers.